Chesterfield County Is Hiring A Bilingual Customer Service Representative

Join our team as a bilingual Customer Service Representative and be the vital link between the Utilities Department and our diverse community! 🌎✨

Job Summary

We are seeking a dedicated individual with strong bilingual communication skills in English and Spanish to serve as the first point of contact for our customers, providing assistance, information, and translation services in a fast-paced environment.

Qualifications & Requirements

• Educational Background: High school diploma or GED; college coursework in accounting, business, or related fields preferred.
• Experience: At least 1 year of customer service experience in a call center environment OR an equivalent combination of training and experience.
• Language Skills: Fluency in written and spoken English and Spanish is required.
• Skills: Multi-tasking, ability to work under stress, excellent bilingual communication (oral and written), fast and accurate typing, effective problem-solving and resolution skills.
• Technical Proficiency: PC skills in Word, Excel, and Outlook are mandatory; proficiency will be assessed via a third-party test paid for by the county.
• Additional Requirements: Pre-employment drug screening, FBI criminal background check, and education/degree verification are required.

Compensation

The successful candidate will receive a 5% salary increase over the advertised starting salary in recognition of bilingual proficiency.

Key Responsibilities

As a frontline representative, you will:

• Provide in-person assistance to customers at the Utilities Department, primarily in English and Spanish.
• Offer information, research basic issues, and perform routine account collections or payment arrangements.
• Address inquiries and resolve complaints efficiently.
• Receive and process payments, explaining policies and procedures in both languages.
• Use bilingual skills extensively to help Spanish-fluent customers access services and translate information accurately.
• Translate documents, correspondence, and customer information for staff and customers.
• Assist with account management tasks such as new connections, disconnections, billing questions, and online/IVR payments.
• Investigate account histories and respond to inquiries regarding charges or credits.
• Provide interpretation services over the phone, in person, and via written communication.

Work Schedule

The position operates on a Monday to Friday schedule:

• Monday: 8 hours
• Tuesday to Friday: 5 hours each day

Career Development & Opportunities

This role is part of an approved Career Development Plan (CDP), offering opportunities for advancement and additional salary incentives, contingent upon performance, qualifications, and available funding.

Join Us!

If you thrive in a bilingual environment and aim to make a positive impact in your community, we invite you to apply and become a crucial part of our Utilities Department team! 🚀💧