Lensa Is Hiring A Bilingual Customer Care Representative

Join Teleperformance USA through Lensa and become part of a global leader in digital business services, offering you a dynamic environment to grow, support diverse communities, and develop your career! 🚀

About Lensa

Lensa is a career site dedicated to helping job seekers find excellent opportunities across the United States. We are not a staffing firm or agency. While we promote jobs on platforms like LinkedIn on behalf of our clients, recruitment agencies, and marketing partners, we do not hire directly. Clicking "Apply Now" or "Read more" will redirect you to the respective employer or job board. Any information collected there is subject to their terms and privacy policies.

Category: Customer Service/Support

About Teleperformance (TP) 🌍

TP is a global, digital business services company that delivers advanced, digitally powered solutions to help top brands optimize their operations sustainably.

• Over 500,000 passionate employees speaking more than 300 languages
• Global reach with local presence, supporting communities, clients, and the environment

Benefits of Working with TP 🎁

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You 🤝

By blending high-tech and high-touch approaches backed by deep industry expertise, TP makes life simpler, faster, and safer for all. As a team member, you'll interact with people from all walks of life — no two days are the same! As you grow and challenge yourself, your potential is limitless.

Our Chief Client Officer began her career at TP as an agent and advanced to the top — at TP, the sky is the limit!

Please note: We can only offer employment to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities 🎯

• Handle and respond thoughtfully to all customer inquiries
• Provide excellent service through active listening
• Manage confidential customer information sensitively
• Resolve issues proactively on first contact whenever possible
• Communicate effectively with customers to ensure clarity
• Stay calm and de-escalate issues when necessary
• Escalate interactions appropriately
• Track call-related data for audits and reporting
• Offer feedback on call issues and opportunities for improvement
• Upsell products/services when appropriate

What We’re Looking For 🔍

Qualifications

• Bilingual in English & Spanish
• High School Diploma or equivalent
• Minimum 6 months of customer service experience
• At least 18 years old
• Typing speed of 25+ words per minute
• Familiarity with Windows-based desktop systems
• Customer service and/or sales experience preferred
• College degree preferred but not mandatory

Key Competencies 🏆

• Process Excellence: Follow procedures with a customer-first mindset
• Collaboration: Work effectively with team members and support departments
• Communication: Excellent listening, speaking, and analytical skills
• Organizational Skills: Strong problem-solving abilities
• Emotional Intelligence: Prioritize tasks and work well under pressure
• Open-Mindedness: Willing to accept feedback and adapt to policies
• Critical Thinking: Quick analysis leading to informed decisions
• Solution-Oriented: Proactive in resolving customer issues and creating positive experiences

Work From Home Requirements 🏡

• Internet Speed: Minimum download of 15.0 Mbps and upload of 5.0 Mbps
• No packet loss, ping under 50ms
• ISP must have no satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections
• Proof of internet speed may be required
• Quiet, dedicated workspace

Join Our TP Family 💙

We are dedicated to fostering an inclusive, supportive environment where employees feel valued, inspired, and empowered to bring their best selves to work every day. Our culture promotes happiness, diversity, work-life balance, and continuous growth. Remember, at TP, your potential is unlimited!

Equal Opportunity Employer 🚻

We are committed to diversity and inclusion. If you have questions about this position, please contact support@lensa.com.