Lingraphica Is Hiring A Benefits Reporting Specialist - Bilingual (English/Spanish)

Company Description

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Welook for candidates who enjoyworking in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose: The Benefits Reporting Specialistensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica's customers, including but not limited to people with communication challenges, carepartners, and Speech-Language Pathologists (SLPs).

Essential Duties & Responsibilities:

• Communicate insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations
• Assist patients and carepartners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge
• Facilitate and review Good Faith Financial Assessments, ensuring accurate documentation and effective communication of results to internal and external stakeholders
• Ensure clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions
• Proactively identify and address customer needs by offering timely and meaningful solutions
• Collaborate with cross-functional teams to improve processes, share insights, and enhance the overall customer experience
• Collect, analyze, and report key metrics within the Funding Team to help identify trends and improve operational efficiency
• Maintain CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards
• Perform other duties and special projects as assigned

Qualifications

Skills, Competencies, and Experience:

• General knowledge of Medicare, Medicaid, and commercial insurance
• Ability to deliver a superior customer experience
• Ability to communicate effectively via email, phone call, and text
• Maintains a calm and professional demeanor when assisting customers
• Ability to identify and address the needs of customers; offer meaningful and timely information in response
• Proactively report trends and customer feedback, and recommend/implement creative solutions
• Strong communication skills with both external customers and internal departments
• Workload flexibility, open to change, and the ability to prioritize tasks
• Ability to adjust to the needs of people with disabilities
• Bilingual (English/Spanish)

Education And Experience

• Bilingual (English/Spanish), required
• High School Diploma or GED, required
• Associates Degree or equivalent combination of education and experience, preferred
• Proficiency with HubSpot, Office 365, Zoom, preferred
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred

Additional Information

Work Environment & Physical Demands/

Employee works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation./

Travel/

Travel is required to/Princeton, NJ or another location within the US for meetings approximately 2-4x / year.

Accommodations/

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./

To learn more about Lingraphica, visit:www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionar� al gobierno federal la informaci�n de su Formulario I-9 para confirmar que usted est� autorizado para trabajar en los EE. UU.