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UCI Health Is Hiring An Access/Senior Access Representative- Patient Access Center- PT Day Shift

Updated: May 2, 2024

Location: Anaheim

Job Type

Department: Patient Access Center

This is a variable appointment position. The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department. This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center the wage range for the Access Representative is $23.02 - $31.13.

UC Title: ACCESS/ ACCESS REPR SR

Position Number: 40324205

Reports to: Patient Access Services Supv 1

Working Title: Access/ Senior Access Representative

Cost Center: Patient Access Center (428571)

Bargaining Unit: AFSCME

FLSA: Nonexempt

Date Created: 12/05/2023

Job Code: 009098

Hours: 20

Shift: Day Shift

FTE: 0.5

Position Summary

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:

Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and

Benefits (https://careersucirvine.ttcportals.com/pages/benefits).

Salary Range

Hourly Rate Minimum $23.02 Midpoint $27.09 Maximum $31.13

This position may be fill as an Access Rep or a SR Access Rep

Required Qualifications

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of medical terminology

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting (Sr Access Rep)

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications

Demonstrated experience working with a patient registration software system

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

  • Background Check and Live Scan
  • Legal Right to Work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday Friday from 8:30 a.m. 5:00 p.m.

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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